As the Sponsoring Institution for MSOPTI Residency Training Programs, we are committed in our support of MSOPTI residency training sites to provide quality graduate medical education. Residents training at MSOPTI sponsored residency programs can utilize the MSOPTI e-mail HELPLINE resource to communicate issues to the (MSOPTI) Designated Institutional Official (DIO) office.
Because your concerns are our concerns, residents are encouraged to ask questions, raise important training or compliance issues, report duty hours and working environment infractions, and/or identify areas for improvement. All reports of possible Resident Duty Hours and Working Condition infractions will be investigated by our office to ensure appropriate follow-up and resolution.
When asking questions or reporting concerns using the MSOPTI HELPLINE or any other means of communication with MSOPTI, please DO NOT include any sensitive information, such as protected health information (PHI), social security numbers, patient account information, or other confidential information.
We want you to feel comfortable in asking questions and communicating important concerns. That’s why your identity will remain confidential to the extent permitted by law. While it is easier to investigate a concern if we know who you are, we respect your wish to remain anonymous and give you that choice when you contact the MSOPTI HELPLINE. Please note that anonymity may limit our ability to investigate or resolve your concerns.
The MSOPTI HELPLINE was developed to help protect and assist you. We prohibit any retaliation against a resident for raising a compliance concern or issue in good faith. If you believe someone has been retaliated against, contact the MSOPTI HELPLINE immediately.
If you are not comfortable in using the MSOPTI HELPLINE, you may communicate your concerns in writing, or by calling our office during normal work hours Monday-Friday,
8:00 a.m. – 4:30 p.m.
MSOPTI DIO Office
400 Lee Street North
Lewisburg, WV 24901